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  • Danielle McGuinness

Kindness in the workplace - Yes please!


Why kindness?


Kindness is defined as the quality of being friendly, generous, and considerate. When you consider those traits, it starts to seem obvious that kindness should form the baseline of any civil workplace exchange.

However, in my experience it is often very much absent from the office.

Can you imagine what would happen if every employee and employer took a kinder approach to every conversation, interaction, or decision?

I think these might be some positive outcomes of peppering kindness around at work and might influence employee engagement AND impact the bottom line -


1. Kindness creates positivity


Being kind releases dopamine in the brain. This feel-good neurotransmitter gives you a natural high and more positive.


How does this impact engagement? Positive employees (and positive leaders) build teams and places where people actually want to work. It’s not about perks and playtime, it’s about creating projects and purpose that people want to be a part of.


2. Kindness is contagious


Your know that theory "the butterfly effect"? Single acts of kindness can start an entire ripple effect as others (both recipients and observers) embrace the positivity produced, and share kindness themselves. This can be contagious in a workplace, especially when leaders are involved.


How does this impact engagement? Small and random acts of kindness passed on from one person to another make meaningful connections in the workplace. They’re the building blocks of a caring, happy, and thoughtful environment where people can be delighted not deflated and depleted.


3. Kindness boosts productivity


If you’re worried that all these acts of kindness will stall business performance and productivity, you’re wrong. Research has found quite the contrary - it can have profound effect on energy levels, emotional engagement and work performance. Can you imagine working in a trusting, respectful KIND environment and the impact that might have on your team and their sense of job satisfaction?


How does this impact engagement? Workplaces with low levels of incivility have more vital, energized, and motivated employees. These employees do more within the organization, benefiting bottom line, customers, and of course, employees themselves. A little bit of kindness goes a LONG WAY!


Conclusion


The Dalai Lama said “Be kind whenever possible. It is always possible.” I think he knew what he was talking about!

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